Google Business Profile management that wins more calls from the map

Setup and optimisation first: the right primary and secondary categories, every service and product you sell, accurate hours including holiday hours, attributes, your booking or quote link, and a description written for customers rather than stuffed with keywords.

Then the ongoing work that keeps a profile ranking: fresh photos of your premises, team and finished work, regular posts about offers and updates, prompt replies to every review, and checks for unwanted edits that Google or the public sometimes make to your details.

Rankings in the map pack change street by street, so we track them on a grid across your whole service area rather than from a single point. Alongside that, the monthly report shows what the profile actually produces: calls, direction requests, website clicks and bookings.

Reviews move both your map ranking and the customer's decision. We set up a simple way to ask every customer for a review and write replies in your voice. We never buy reviews, write them or ask only happy customers, because each of those breaks Google's rules and can get a profile suspended. Reviews that break Google's policies can be flagged for removal; the rest get a calm, professional reply.

For chains, franchises and practices with several branches, we manage each location's profile, keep names, addresses and phone numbers consistent everywhere, link each profile to its own location page, and report results for every branch separately.

Profile management is part of every SEO plan: Starter includes setup and optimisation, Professional adds weekly posts and review replies, and Growth covers multi-location management. You stay the owner of the profile throughout; we're added as a manager.